Marino & Marino Driver — Account & Data Deletion

You can delete your Marino (passenger app) or Marino Driver (driver partner app) account and associated personal data either inside the mobile app or through this web portal without reinstalling the app.

Option 1 — Delete Instantly Inside the App

  1. Open the Marino or Marino Driver app on your phone.
  2. Open the side Menu and select Profile or Delete Account.
  3. Confirm the prompt to schedule immediate account deactivation and permanent data deletion.

Option 2 — Request Account Deletion on the Web

No longer have the app installed? Submit your registered details below or email support@marino.co.tz with the subject line “Account Deletion Request”.

What Data Is Deleted vs. Retained

  • Deleted within 30 days: Account credentials, profile information (name, photo, email, phone number), saved addresses, emergency SOS contacts, and uploaded driver verification documents once verified and settled.
  • Retained for up to 7 years: Completed trip invoices, tax receipts, and payment records required under United Republic of Tanzania tax, transport, and financial regulations, plus fraud-prevention security logs where legally permitted.

Need assistance? Contact support@marino.co.tz or review our full Privacy Policy.

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